Gardeners Harold Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Harold Park provides gardening and related services within Harold Park and surrounding areas. By booking or receiving any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual or business that makes a booking for services and to whom the services are supplied.

Company means Gardeners Harold Park, the gardening service provider.

Services means any gardening, garden maintenance, clearance, planting, lawn care, hedge cutting, landscaping, or related services provided by the Company.

Site means the garden, property, or premises where the Services are to be carried out.

Agreement means the contract between the Client and the Company for the provision of Services, incorporating these Terms and Conditions and any agreed quotation or service schedule.

2. Scope of Services

The Company provides a range of gardening and garden maintenance services in Harold Park and nearby areas, including but not limited to lawn mowing, hedge trimming, pruning, planting, weeding, garden tidy-ups, garden clearance, minor landscaping and seasonal maintenance.

The exact scope of the Services to be provided will be agreed at the time of booking or confirmation of a quotation. Only those services explicitly agreed will be included in the price. Any additional work requested by the Client which falls outside the agreed scope may incur additional charges and may be subject to the availability of the Company.

3. Booking Process

Bookings may be made by the Client through the Companys accepted communication channels. The Client must provide accurate information about the Site, the type of work required, access arrangements and any particular requirements or restrictions.

All bookings are subject to availability. The Company will confirm the booking and, where applicable, provide an estimate or quotation. A booking is not considered accepted and no Agreement is formed until the Client receives explicit confirmation from the Company.

The Company may, at its discretion, request photographs or a Site visit prior to confirming a booking, particularly for larger or more complex projects. Any estimates given before a Site inspection are indicative only and may be varied after inspection.

The Client is responsible for ensuring that a person over 18 years of age who is authorised to approve work and sign off completion is present at the Site at the agreed time, unless otherwise agreed in advance.

4. Quotations and Pricing

Quotations are based on the information provided by the Client and, where relevant, an inspection of the Site. Quotations will usually specify whether the work is charged at a fixed price or on an hourly or daily rate, and whether materials and waste removal are included.

Unless stated otherwise, quotations are valid for 30 days from the date issued. After this period, the Company may revise or withdraw the quotation.

Where Services are charged on an hourly or daily basis, the Client will be billed for the actual time spent on Site, subject to any minimum call-out periods agreed in advance. Any additional time required due to unforeseen circumstances, access issues or additional work requested by the Client may be charged accordingly.

5. Payments and Invoicing

Payment terms will be confirmed at the time of booking or when a quotation is accepted. The Company may require a deposit, particularly for larger projects or where materials need to be ordered. Any required deposit must be paid before the commencement of work.

Unless otherwise agreed in writing, the balance is payable upon completion of the Services on the day they are carried out. For ongoing maintenance contracts or regular visits, the Company may invoice periodically, such as weekly or monthly, in accordance with the agreed schedule.

Payments must be made using one of the methods specified by the Company. The Client is responsible for ensuring that payment reaches the Company in full and on time.

If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts and to suspend or cancel any further Services until all outstanding sums are settled in full.

6. Cancellations, Rescheduling and Access

The Client may cancel or reschedule a booking by providing reasonable notice to the Company. Unless specified otherwise, the Company requests a minimum of 24 hours notice for cancellations or rescheduling of standard gardening visits, and a longer notice period may apply to larger projects or full-day bookings as agreed at the time of booking.

If the Client cancels or reschedules with less than the agreed notice period, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the scheduled visit, particularly where the Company is unable to reallocate the time slot.

Where the Company attends the Site at the agreed time and is unable to gain access or commence work for reasons beyond the Companys control, such as locked gates, unsafe conditions or the absence of required permissions, the visit may be treated as a late cancellation and a call-out or cancellation fee may apply.

The Company reserves the right to cancel or postpone Services due to adverse weather conditions, health and safety concerns, staff illness or other circumstances beyond its reasonable control. In such cases, the Company will aim to notify the Client as soon as possible and rearrange the Services at a mutually convenient time. The Company will not be liable for any loss arising from such cancellation or postponement.

7. Client Obligations

The Client agrees to provide clear and safe access to the Site on the agreed dates and times, including any necessary parking arrangements for vehicles and equipment. Any parking charges, permits or access fees that are required at or near the Site will be the responsibility of the Client and may be added to the invoice if initially paid by the Company.

The Client must inform the Company of any known hazards, restrictions or special conditions on or around the Site, including underground services, cables, pipes, hidden structures, known allergies, or any dangerous plants, animals or equipment that may affect the safety or practicality of the Services.

The Client agrees not to instruct the Company or its staff to carry out any work that is unsafe, illegal or beyond the agreed scope or competence of the Company. The Company may refuse to carry out any work that it reasonably considers unsafe or inappropriate.

8. Health and Safety

The Company will perform the Services with reasonable care and skill and will endeavour to follow appropriate health and safety practices in accordance with applicable regulations and industry standards.

The Client agrees not to interfere with or misuse any equipment or materials brought to the Site by the Company. Children, pets and other occupants of the property must be kept away from the immediate work area for their own safety and to allow the Company to work efficiently.

If conditions at the Site are unsafe or if weather conditions make it dangerous or impractical to carry out the Services, the Company may, at its discretion, suspend or postpone the work until conditions improve.

9. Waste Handling and Green Waste Regulations

As part of gardening work in Harold Park and the surrounding area, green waste such as grass clippings, leaves, prunings and branches may be produced. The handling and disposal of this waste will be set out in the quotation or agreed at the time of booking.

Unless stated in writing that waste removal is included, the default assumption is that green waste will be left neatly on Site for disposal or composting by the Client. If the Client wishes the Company to remove green waste, this must be specifically requested and may incur additional charges based on volume, weight and local disposal fees.

The Company will transport and dispose of any removed waste in compliance with applicable environmental and waste regulations. The Company will not remove hazardous waste, contaminated materials, soil suspected of contamination, or items such as electrical equipment, tyres, paint, chemicals or construction rubble. The Client is responsible for arranging appropriate disposal of such items via authorised channels.

The Client must not ask the Company to dispose of waste illegally or in a manner that breaches local regulations. Any costs or fines arising from the Clients instruction to dispose of waste contrary to regulations will be the responsibility of the Client.

10. Materials, Plants and Guarantees

Where the Company supplies materials, plants or turf as part of the Services, these will be of a quality suitable for their intended purpose as reasonably determined by the Company. However, the successful establishment and long-term health of plants and lawns depend on ongoing care and conditions beyond the Companys control.

Unless expressly stated otherwise in writing, the Company does not guarantee the long-term survival of plants, turf or seeds once they have been installed and signed off as complete. Factors such as weather, watering, soil conditions, pests, diseases and Client maintenance all influence outcomes.

Any advice given by the Company on aftercare, watering, feeding or maintenance is given in good faith but does not constitute a guarantee of results. The Client is responsible for following aftercare advice and for ongoing maintenance unless an additional maintenance contract is agreed.

11. Liability and Limitations

The Company will carry out the Services with reasonable care and skill. If the Client believes that the Services have not been performed to a reasonable standard, the Client must notify the Company promptly, and in any event within 7 days of completion, giving details of the issue. The Company will consider the complaint and, where appropriate, may offer to rectify the work or provide another suitable remedy.

Except as required by law, the Companys total liability arising under or in connection with the Agreement, whether in contract, tort or otherwise, shall be limited to the total amount paid or payable for the specific Services giving rise to the claim.

The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss due to plant failure, lawn deterioration, pest damage or weather conditions, except where such loss cannot lawfully be excluded.

Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.

12. Damage to Property

The Company will take reasonable care to avoid damage to property while performing the Services. The Client is responsible for identifying and clearly marking any hidden features such as irrigation systems, cables, pipes, tanks or other underground services before work commences.

The Company will not be liable for damage to underground or hidden services or structures that were not made known or could not reasonably have been identified prior to commencing work. Any repairs required to such services will be the responsibility of the Client.

Minor damage or wear to lawn surfaces or access routes because of the normal movement of staff, tools and machinery is sometimes unavoidable and is not considered negligence. The Company will seek to minimise such impact where possible.

13. Insurance

The Company maintains appropriate insurance cover for its gardening activities in accordance with applicable requirements. Details of insurance can be provided to the Client on reasonable request.

14. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under the Agreement if such delay or failure results from events or circumstances beyond its reasonable control. Such circumstances may include, but are not limited to, extreme weather, flood, fire, epidemic, labour disputes, transport disruptions, accidents, or actions of local authorities.

In such cases, the Company will make reasonable efforts to resume the Services as soon as it is practical to do so.

15. Termination

Either party may terminate an ongoing maintenance Agreement by giving the period of notice set out in the Agreement or, if no period is specified, by giving at least 14 days written notice.

The Company may terminate the Agreement with immediate effect if the Client fails to pay any amount due, breaches these Terms and Conditions in a serious or repeated way, becomes insolvent, or behaves in a threatening, abusive or otherwise unacceptable manner towards the Companys staff.

Upon termination, the Client must pay for all Services carried out up to the date of termination and for any materials already ordered or supplied that cannot reasonably be returned or reused.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement arising from them, are governed by and shall be construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

17. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed removed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. Any variation to these Terms and Conditions must be agreed in writing by the Company.

The Agreement is between the Company and the Client. No other person shall have any rights to enforce any of its terms.

By placing a booking with Gardeners Harold Park or by allowing the Services to commence, the Client confirms that they have read, understood and agree to these Terms and Conditions.