Privacy Policy

Gardeners Harold Park Privacy Policy

This Privacy Policy explains how Gardeners Harold Park collects, uses, discloses and protects your personal data when you use our gardening and related services. It applies to all Gardeners Harold Park customers and prospective customers in our service area, including anyone who contacts us to request a quote, make a booking, or otherwise interact with our business.

We are committed to complying with all applicable data protection laws, including the United Kingdom General Data Protection Regulation and the Data Protection Act. This Policy is intended to provide clear and transparent information about our practices so that you can make informed decisions about your personal data.

Personal Data We Collect

We only collect personal data that is relevant for providing and managing our gardening services and running our business. The types of personal data we may collect include the following categories.

Identification and contact details such as your name, postal address, property address, and any other contact information you choose to provide when you communicate with us.

Service and booking information such as details of the services you request, the size and type of your garden or outdoor space, property access information you choose to share, appointment dates and times, and any notes relevant to performing the work.

Communication records such as information you provide when you contact us by any channel, including inquiries, complaints, feedback, and any correspondence relating to quotes, bookings, or ongoing services.

Billing and payment information relating to invoices, payment status, amounts paid, and basic transaction records. We do not independently store full payment card details when a third party payment processor is used.

Technical and usage data such as basic information needed to operate any online contact forms or digital tools we may use, including the date and time of contact and basic device or browser information where this is technically captured by our systems for security or diagnostic purposes.

How We Collect Personal Data

We collect personal data directly from you when you contact us to request information, obtain a quote, arrange or amend a booking, or provide feedback about our services. This may include information given by telephone, in person, through written correspondence, or via any online contact forms operated for Gardeners Harold Park.

We may also receive personal data indirectly where your details are passed to us by another person with your knowledge, for example a family member, landlord, tenant, or neighbour who invites us to provide services at your property. In such cases, we will only use your data in line with this Policy and applicable law.

Lawful Basis for Processing

Gardeners Harold Park processes personal data only when we have a valid lawful basis under data protection law. Depending on the context, we may rely on one or more of the following grounds.

Contract. We process your data where it is necessary to enter into or perform a contract with you, for example to provide gardening services, manage bookings, issue invoices, and communicate with you about your appointments.

Legal obligation. We may process certain data to comply with legal and regulatory requirements, such as maintaining accurate financial and tax records or responding to lawful requests from authorities.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your rights and freedoms do not override those interests. This can include managing and improving our services, scheduling work efficiently, preventing non payment, and maintaining records of previous jobs performed at a property.

Consent. In limited situations, and only where required by law, we may rely on your consent, for example for certain types of optional marketing. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes.

To provide gardening services and carry out our agreement with you, including assessing your requirements, preparing quotes, scheduling and performing work, and communicating about ongoing or future appointments.

To manage customer accounts, including invoicing, processing payments, handling queries about charges, and keeping records of services provided at your property for reference in future work.

To communicate with you, such as responding to your requests, confirming or rearranging bookings, notifying you about changes to our services, and addressing any issues, complaints or disputes.

To operate, manage, and improve our business, including planning workloads, training staff, maintaining safety and quality standards, and keeping appropriate administrative records.

To meet legal and regulatory obligations, such as keeping accounting records, cooperating with lawful requests from public authorities, and enforcing our legal rights where necessary.

Data Sharing and Processors

We do not sell your personal data. However, we may share your data with carefully selected third parties where this is necessary for the purposes described in this Policy, always in compliance with data protection law.

Service providers and processors. We may use third party companies that act as data processors on our behalf to provide services such as payment processing, accounting support, secure data storage, appointment management tools, or customer administration. These processors are only allowed to process your data according to our instructions and must implement appropriate security measures.

Professional advisers. We may share limited personal data with professional advisers such as accountants, legal advisers, or insurers where this is necessary for obtaining advice, managing our accounts, or handling disputes.

Authorities and legal disclosures. We may disclose personal data where required to do so by law, or where we reasonably consider it necessary to protect our rights, property, or safety or that of our customers or the public.

In all cases, we only share the minimum data necessary for the relevant purpose and seek to ensure that your data remains protected.

Data Retention

Gardeners Harold Park keeps personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

In general, contact details, service history, and billing records for customers are retained for a period that allows us to manage ongoing relationships, handle queries about previous work, and comply with tax and accounting rules. After this period, data will either be securely deleted or irreversibly anonymised so it can no longer be associated with an identifiable individual.

Where we rely on consent for specific optional activities, such as certain forms of marketing communication, we will keep the relevant data until you withdraw your consent or we no longer need the data for that purpose, whichever is sooner.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include limiting access to personal data to staff and processors who need it for their role, using secure methods to store and transfer data where reasonably possible, and seeking to ensure that any third parties who process data on our behalf meet suitable security standards.

While we take reasonable steps to safeguard your data, no system can be guaranteed to be completely secure. You should also take appropriate care when providing your personal information to us and when deciding what information is necessary for us to perform our services.

Your Data Protection Rights

As a customer or prospective customer of Gardeners Harold Park in our service area, you have a number of rights under data protection law in relation to your personal data.

You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You have the right to request access to the personal data we hold about you, and to receive a copy of that data where legally required.

You have the right to request correction of any inaccurate or incomplete personal data. In certain circumstances, you have the right to request deletion of your personal data, to object to our processing of your data, or to request that we restrict the way we process it, for example while a dispute is being resolved.

Where we process data based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

We will respond to all requests to exercise your rights in accordance with applicable law. We may need to verify your identity before fulfilling certain requests, and there may be legal reasons that mean we cannot fully comply with a particular request. Where this happens, we will explain the reasons to you.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, in how we handle personal data, or in legal requirements. Any updated version will apply to all Gardeners Harold Park customers and prospective customers in our service area from the time it is made available. We encourage you to review this Policy periodically so that you remain informed about how we protect your privacy.