Gardeners Harold Park Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Harold Park provides garden maintenance and related outdoor services to residential and commercial customers in the United Kingdom. By booking or accepting any service, you agree to these terms in full. If you do not agree, you should not proceed with a booking. These terms are written to be clear, fair, and practical, and they apply to all work we carry out unless we agree otherwise in writing.

Throughout this document, references to we, us, and our mean the service provider trading under the name Gardeners Harold Park. References to you and your mean the customer, client, or person placing the booking. The services covered may include lawn care, hedge trimming, planting, clearance, pruning, and general garden upkeep, but any exact scope will depend on the individual booking and the condition of the site.

These terms are intended to sit alongside any written quotation, estimate, or job confirmation provided before work begins. If there is a conflict between a quotation and these terms, the quotation will apply only to the extent that it is more specific, and the remainder will be governed by these terms. Any variation to the agreement must be made in writing and confirmed by us.

1. Booking Process

Bookings for Harold Park gardeners services may be made by telephone, email, online form, or other written method we make available from time to time. A booking request does not become a confirmed appointment until we have accepted it and, where applicable, received any required deposit or advance payment. We may ask for photographs, measurements, access details, or other information needed to assess the work before confirming a date.

When you request a booking, you must provide accurate and complete information about the property, the condition of the garden, and any relevant restrictions, including parking, access, pets, hidden hazards, or protected areas. If the information supplied is incomplete or inaccurate, we may revise the quotation, delay the appointment, or decline the work. Any estimate provided before a site visit is based on the information available at that time and may change if the actual conditions differ materially.

We will confirm the date, approximate time, and scope of service where possible. However, time slots are estimates rather than fixed guarantees, especially where work is affected by weather, traffic, access issues, or the length of a prior job. By booking gardeners in Harold Park services, you agree to allow reasonable flexibility in scheduling. If our team arrives and cannot safely begin due to access problems or site conditions, the visit may still be chargeable.

We reserve the right to refuse a booking if the work is unsafe, unlawful, beyond our competence, or otherwise unsuitable. This includes, for example, work requiring specialist arboricultural access, treatment of hazardous materials, or tasks that would breach site rules or legal requirements. Any quotation given before confirmation remains valid only for the period stated in the quotation or, if no period is stated, for a reasonable period.

If you require a regular service, such as weekly, fortnightly, or seasonal maintenance, the booking will normally be treated as a recurring arrangement. We may review recurring appointments periodically and adjust the schedule, price, or scope on reasonable notice where there is a change in labour, material, access, or legal requirements. You may request a change to the service frequency, but changes are subject to availability.

Where additional work is requested on the day, such as extra clearance, more substantial pruning, or disposal of surplus material, that work will be charged separately unless included in the original booking. Our team will try to explain any proposed variation before carrying it out. In the context of Gardeners Harold Park, “variation” means any meaningful change to the agreed task, duration, or materials that affects price or completion time.

2. Payments and Charges

All fees are stated in pounds sterling unless otherwise agreed. Prices may be provided as fixed quotes, hourly rates, day rates, or staged charges depending on the nature of the work. Unless stated otherwise, prices exclude VAT if VAT is applicable. Any estimate is based on ordinary site conditions and normal working methods. If the work takes longer because of unforeseen obstacles, excessive waste, repeated access delays, or additional requests, extra charges may apply.

Payment terms will be confirmed at the time of booking or in the quotation. In many cases, payment is due on completion of the work, although we may require a deposit or full advance payment for larger jobs, repeat appointments, or services requiring materials to be ordered in advance. If a deposit is required and not paid on time, we may postpone or cancel the booking. Harold Park gardening services may also require payment before waste is removed if disposal charges are expected to be significant.

You are responsible for paying all agreed charges promptly and in full. Unless otherwise agreed, invoices must be settled within the period stated on the invoice. Late payment may result in suspension of future services and, where permitted by law, recovery action. Any bank charges, card chargeback issues caused by your bank, or collection costs arising from non-payment may be charged to you to the extent allowed by law. We may also charge interest on overdue sums in accordance with the Late Payment of Commercial Debts legislation or any other applicable legal basis.

Discounts, promotional offers, and special prices are offered at our discretion and may be withdrawn or amended at any time before confirmation. They cannot usually be combined unless we say otherwise in writing. Where materials are purchased specifically for your booking, those costs are non-refundable once ordered, unless the cancellation is caused by our breach or legal fault.

Garden maintenance terms may include minimum charges for small jobs or call-out fees where attendance is required even if limited work is completed. If we attend a property and are unable to complete the service because of no access, unsafe conditions, or failure to prepare the site, you may still be charged the minimum fee or the full visit charge. We will normally explain this in advance where possible.

If a payment is made by card, bank transfer, or another electronic method, you must ensure that the payment details are correct and that sufficient funds are available. We do not accept responsibility for delays caused by your payment provider. All amounts are payable without set-off or deduction unless required by law. If you dispute an invoice, you should notify us promptly and clearly state the reason for the dispute while still paying any undisputed amount on time.

3. Cancellations, Rescheduling, and Missed Appointments

You may cancel or reschedule a booking by giving reasonable notice. For most standard jobs, at least 24 hours’ notice is expected, although longer notice may be required for larger projects, material orders, or scheduled team visits. If you cancel with insufficient notice, we may charge a cancellation fee to cover lost labour time, preparation, and any unrecoverable expenses. The exact fee may depend on how much notice is given and the extent of preparation already completed.

If you fail to be present when required, fail to provide access, or otherwise prevent the service from taking place, this may be treated as a late cancellation or a missed appointment. In such cases, we may charge the full visit fee or a reasonable proportion of the agreed price. We are not responsible for delays caused by locked gates, unavailable keys, incorrect access instructions, or third-party site restrictions. Any rescheduled appointment will be offered subject to availability.

We may cancel or postpone a booking if weather conditions, staffing issues, equipment failure, safety concerns, or legal restrictions make it impractical or unsafe to proceed. If we do so, we will try to give notice as early as reasonably possible and arrange an alternative date. Where a prepayment has been made for services not yet delivered, we will either reschedule the work or refund the unused portion, except where non-performance is caused by your breach of these terms.

For recurring services, either party may pause or end the arrangement by giving reasonable notice, unless a fixed-term commitment has been agreed. If a fixed-term service is cancelled early without lawful reason, any remaining committed charges or non-refundable material costs may still be payable. We may also suspend services if payment is overdue, if the site becomes unsafe, or if continuing would create a legal risk.

In the event of severe weather, waterlogging, frost, storm warnings, or other conditions that make outdoor work unsafe or likely to damage the garden, we may decide to delay completion. We will use reasonable judgment in deciding whether the work can proceed. Decisions made on safety or practicality grounds do not amount to a breach of contract.

Gardeners Harold Park aims to be fair when dealing with cancellations, but repeated short-notice cancellations or repeated failed visits may lead us to require advance payment for future bookings. This helps protect staff time and maintain service availability for all customers.

4. Liability and Limitations

We will carry out the services with reasonable care and skill, using competent staff and appropriate equipment. However, gardening work can involve natural variation, hidden defects, and pre-existing plant or ground conditions that are beyond our control. We are not liable for deterioration, disease, dieback, seasonal change, or other issues that are inherent to plants, soil, or weather unless caused directly by our proven negligence or breach of contract.

We are not responsible for damage caused by pre-existing defects, unstable structures, buried items, defective irrigation systems, hidden cables, rot, infestation, or other concealed conditions that we could not reasonably have identified before work started. You should tell us in advance about any known hazards, fragile features, utilities, or protected items. If we believe a task may cause damage because of site conditions, we may refuse to proceed or may ask you to confirm in writing that you want the work carried out despite the risk.

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, our total liability for any claim arising out of a booking will be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher limit is required by law. We are not liable for indirect or consequential loss, loss of profit, loss of enjoyment, or loss of opportunity.

Where plants, shrubs, turf, or materials are supplied by you, we are not responsible for their quality, suitability, or longevity unless we have expressly agreed to inspect or source them. Likewise, if you ask us to follow specific instructions that are contrary to our professional advice, we will not be liable for the results to the extent that those results follow from your instruction.

Customers must ensure pets are kept secure and that children, visitors, and other persons are kept away from active work areas. We cannot accept liability for incidents arising from failure to do so. If your property contains delicate surfaces, ornaments, fish ponds, or other vulnerable features, you should point them out before work begins. Reasonable care will be taken, but you remain responsible for protecting items that are especially fragile or valuable.

5. Waste, Green Waste, and Regulatory Compliance

All waste generated during the service must be handled in line with applicable UK waste rules. This includes green waste, soil, branches, clippings, packaging, and any other material removed from the site. Unless we expressly agree otherwise, waste produced as part of the work becomes our responsibility only when we have agreed to collect and dispose of it. If you choose to retain the waste, it is your responsibility to store, transport, and dispose of it lawfully.

We may charge separately for waste collection, loading, transport, recycling, or disposal, and such charges may vary according to volume, weight, access, and disposal method. If waste contains restricted or hazardous material, including chemicals, asbestos, sharps, contaminated soil, or materials requiring specialist handling, we may decline to remove it or may charge additional fees where lawful and appropriate. You must tell us in advance if there is any unusual waste on site.

Any waste transfer, carrier, or disposal arrangements will be handled in accordance with relevant legislation and local authority requirements. We may use licensed third-party disposal facilities or licensed carriers where needed. You agree not to ask us to dispose of prohibited materials unlawfully. If you have left items on site for removal, you confirm that you are entitled to authorise their disposal and that they do not belong to a third party unless we have been informed otherwise.

We will try to separate recyclable green waste from general waste where practical, but this may not always be possible depending on the nature of the job. By booking Harold Park gardening services, you acknowledge that some jobs generate mixed material that must be managed responsibly rather than separated on site. If you request bagging, stacking, chipping, shredding, or similar handling, this may be charged as extra labour.

Any materials left for collection must be made accessible and clearly identified. We are not responsible for items accidentally left with waste unless you notified us beforehand. If we suspect that waste has been mixed with harmful substances or could pose a risk to health or the environment, we may stop work immediately and seek instructions or report the issue to the appropriate authority where required by law.

6. Property Access, Customer Obligations, and General Terms

You must ensure that we have safe and reasonable access to the property at the agreed time. This includes access to gates, paths, water supplies, power sources if required, and any relevant instructions for alarms or site security. You are responsible for obtaining any consents needed from landlords, managing agents, neighbours, or other interested parties before work begins. If permission is required and has not been obtained, we may suspend or stop the service.

You must tell us about any restrictions that may affect the work, including conservation issues, wildlife nesting concerns, tree preservation controls, shared boundaries, or covenant restrictions, where relevant. We may rely on the information you provide and are not responsible for legal issues arising from undisclosed restrictions. In the context of gardeners in Harold Park, all customers remain responsible for ensuring that requested work is lawful and authorised.

We may subcontract part of the service where appropriate, but we remain responsible for the standard of the service we contract to provide. Any subcontractor will be expected to work to standards consistent with these terms. You may not assign your rights or obligations under the booking without our written consent. We may transfer our rights and obligations to a successor business or legal entity if that does not materially reduce your rights.

Any failure by us to enforce a provision immediately does not mean we have waived our right to enforce it later. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force. These terms may be updated from time to time, and the version in force at the time of booking will apply unless a change is required by law.

Nothing in these terms creates a partnership, joint venture, or employment relationship between us and you. The agreement is strictly for the provision of gardening and related outdoor services. If a written quotation or agreed note contains additional service-specific obligations, those will apply alongside these terms so far as they are consistent.

Gardeners Harold Park may record basic job details, payment information, and service history for administrative and legal purposes, in line with applicable data protection law. We will only use such information as needed to manage the booking, comply with legal obligations, and maintain our business records.

7. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising under or in connection with a booking or service will be dealt with by the courts of England and Wales, unless mandatory consumer law gives you the right to bring proceedings elsewhere. If you are a consumer, you retain any rights granted by applicable UK consumer legislation.

These terms are intended to support a clear and lawful relationship between the customer and Gardeners Harold Park. They do not affect any statutory rights that cannot be excluded or limited by contract. If you have any questions about the scope of a service or the meaning of a term, you should raise them before confirming a booking so that expectations are clear on both sides.

By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We recommend keeping a copy for your records. These terms may be supplemented by a written quotation, job sheet, or service confirmation, but where no further written agreement exists, this document will apply in full to the service provided.